Shipping & Returns

Shipping

We ship all orders Standard Ground shipping. Allow 2-3 weeks on all in-stock merchandise from your order date for your order to arrive at your delivery address. If your item isn't in stock, you'll be contacted by a customer service representative.

 

Map of US and Canada

We ship to anywhere in the continental US and Canada (extra charges will apply for delivery to Alaska, Hawaii or Puerto Rico). All orders will be shipped via UPS, FedEx, U.S. Postal Service or Canada Post depending on your location. Koolatron reserves right to change shipping carrier without any prior notice.

Returns

Before returning your product for repair or replacements, please contact Customer Service at 1-800-265-8456 or service@koolatron.com. The full purchase price of the product will be credited to your credit card (or a refund cheque will be sent to those that paid by cheque). Shipping costs incurred in receiving the order and for returning the product are not refundable. Make sure to include your receipt/invoice inside the returned box.

Return the product with the freight prepaid to:

United States

ATTN: KOOLATRON RETURNS
4330 Commerce Drive
Batavia, NY 14021

Canada

ATTN: KOOLATRON RETURNS
139 Copernicus Boulevard
Brantford, ON N3P 1N4

For any questions/concerns, please contact service@koolatron.com or call 1-800-265-8456.